Returns & Exchanges
At OROS Research, we stand by the performance of our gear and offer a 30-day return window for items in original condition. Whether you need a different size or a complete refund, our streamlined process ensures you get back to your exploration as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and insured delivery.
Pack Your Gear
Place the items in their original packaging with all tags attached, ensuring the gear is clean and unworn to qualify for a full refund.
Drop Off and Track
Hand your package to the designated carrier; you will receive a confirmation email once our warehouse team has processed your return and issued your credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing